Shipping and Return Terms

Shipping and Refund Policy

Shipping

We make sure that we have available stocks for all our merchandise which will, in turn, allow us to process immediately and ship promptly any of your orders within 1-2 business days. In many cases, orders are processed and shipped on the same day. We value our customers and we fully understand how it feels to have an item or merchandise returned due to mishandling, poor, improper, and careless packaging.
Our company will always give priority to the concerns of our customers and will take additional efforts and extra time to carefully pack your order to ensure it will arrive in the same, pristine condition that it left the company. This is just one of the many steps we take to make sure our customer experience is second to none.

Shipping Times

Shipping times will vary depending on the availability of our in-stock merchandise and in some cases, merchandise may actually ship earlier than expected.
We are shipping products to the EU countries only. We are using airmail and post mail to ship our products. It normally takes from 7 to 14 business days for the order to be shipped.

RETURNS POLICY

Our company values your time and we are confident that we only sell the highest quality products. Customer satisfaction is our number one priority and we want to make sure that all our customers will be absolutely happy with any items purchased from us.
However, untoward incidents may happen along the way on any merchandise purchased from our company. We may exchange or return merchandise for a full refund, less shipping charges, within 30 days of purchase. Exchanges or refunds are only given on merchandise that is unused, in new condition and is returned to us packed in the products original packaging. We must receive any returned item(s) prior to sending out an exchange. If you received free shipping on your purchase, we will deduct the shipping fees we had to incur to ship the products to you.
We will not accept any returns without a return merchandise authorization number (RMA number). You must fill up a return request in order to have an RMA number which can be done by signing in to your account and clicking on the “Completed Orders” link to access the return request form. You may also contact us by email or phone to request an RMA number.
Please return authorized orders in its original form and packaging along with a copy of your sales receipt and the reason for return or exchange. Please include the RMA number on the copy of your sales receipt for faster processing. No refunds or exchanges will be accepted after 30 days from the date of purchase.
The company reserves the right to reject any return or exchange that fails to meet any of the above conditions. Please take the time to comply with the above conditions so we may process your returns immediately.
Customers will be responsible for any shipping charges that may incur regarding exchanges and returns. We will contact you before sending out any exchanged merchandise to receive payment for shipping charges.
Once an RMA number has been received, please ship the item(s) to:
POEXIMO LLC
Email: [email protected] Address: Ul. 27 Grudnia 5/5A, 61-737 Poznan, Poland Telephone number: +48 616781203

CREDIT

Our company will immediately issue a refund to your account as soon as we received and reviewed the returned merchandise. The refund will apply to the original form of payment. It could take 5-10 days to see the credit posted to your account but it may also be posted earlier than expected. Upon completion of your refund, we will send out a confirmation email to inform you that your account has been issued a credit.